How We Do Business
Who/What is Scoop?
Scoop Distribution (Pty) Ltd is a Networking and Telecommunication Wholesaler based in South Africa. We were established in 2001 and have branches in Cape Town, Johannesburg and Durban.
Can I Buy From Scoop if I am not a Registered Dealer?
Absolutely! Once-off purchases and walk-in customers are welcome. Our retail pricing rate will apply. Please keep in mind that we do not offer technical support in terms of installation as this would place us in direct competition with some of our Dealers.
Who Can Become a Dealer?
If you are a networking or telecommunication technician, installer, ISP, Networking Retailer/Reseller or Service Provider, we invite you to register with us to qualify for our Dealer pricing.
How Do I Become a Dealer?
It's super simple. Complete our Dealer Application form and email it to your local Scoop branch. There is no registration fee.
What Can I Find on Scoop's Website?
It's all about customer service and giving you access to the desired information quickly. We have tailored an online experience just for you.
Our website is filled with detailed product information, images, special offers, latest product releases, as well as information about our business and team. Here you have access to application forms, RMA procedures and our Terms & Conditions. It is ideal for researching a product or comparing specifications and viewing complete product ranges – a simple, elegant catalogue of our company and products.
Our Dealers who typically know exactly what they want, can search by product code or category and instantly have access to stock quantity per branch at our best Dealer price excluding VAT - Quick and Easy!
What’s the Deal with the Pricing?
As a wholesaler, our Registered Dealers come first and can be assured of our best possible price on each and every product in stock. We also welcome walk-in and/or retail purchases, and for this reason we offer all our customers access to accurate, instant purchase information such as price and stock quantity per branch, in real-time, via our website.
With this objective, we display both Dealer and Retail pricing on our website. Both our Retail and Dealer customers can check-out straight from our website. Our non-Dealers can check-out with the retail price including VAT. Registered Dealers, please ensure that you complete our Dealer Pricing and Checkout Form to enable checkout with dealer pricing including VAT.
Bulk Discount is also offered on select items and are available to our Dealers via online purchase only. Look out for our products with purple Bulk stickers or navigate to all Bulk Deals via our Bulk Discount Banner on our homepage.
How Will I Know When Scoop Has Special Offers or Launches a New Product?
Can I Pay By Credit Card?
Absolutely. We have credit card machines at all our branches. We will also accept cash, and every branch is equipped with an EFT pay-point for your convenience.
Important: Please note that credit cards need to reflect the Company Name and match that of the order placed.
Can Scoop Deliver My Order?
As we are a wholesaler, our prices do not include transport. The following options are available:
- Pop into your local branch to collect your order.
- Send your own courier for collection-delivery to your address.
- Instruct Scoop to engage a Third Party Courier on your behalf to deliver small orders to your registered business address; Conditions apply and the transport charge will be added to your invoice. To make use of this service, simply complete our Local Delivery Service Form or speak to your favourite sales consultant for more information.
International delivery required? No problem! We can recommend an International courier and obtain a quotation on your behalf.
Does Scoop Offer Account Facilities?
Yes. We are happy to accommodate you with credit terms to better facilitate doing business if you are a Registered Dealer. A trading history of 3 months and some other conditions apply. Read more on our Dealer Application Page.
What If I Need to Return a Product?
- Damaged or Missing Goods: Please let us know within 24 hours of receipt of your order.
- Returns or Exchanges: Must happen within 10 days of purchase - A 15% handling fee will apply
- Faulty Product: The product will be covered under the manufacturer's warrantee. We will test the item before a replacement is issued. Testing takes 72 Hours. More info is available under Warranty Claim.
What if Scoop Doesn't Have What I Need?
Though we do our utmost best to have all your favourite products in stock, we may at times run out due to manufacturing or shipping delays. If we do not have what you need, please speak to your sales consultant to discuss alternative products, placing a back-order or if justified, placing a once-off air-freight order.
What About Compliance?
Compliance is important to Scoop and we strive to do our part in making sure all products sold to you adhere to South African Regulations. We work closely with ICASA and NRCS in South Africa as well as CRAN in Namibia to ensure regulations are followed. For more detailed information please visit our Compliance page.
Does Scoop Offer Training?
Our Training Courses are available in JHB, CPT and DBN and presented by our MikroTik, Ubiquiti and Yeastar Certified Trainer, Timothy Symonds. We update our training schedule quarterly and invite you to sign up for an upcoming class. More info here.
What Makes Scoop Different?
We are a registered Telecommunications supplier and what you see is what you get. We like keeping it simple. Every customer is ensured that they are getting our best possible price on every item - No tiered pricing structures. Full disclosure – You can view our entire stock holding online, per branch in real-time. Our team is our family – We are a small but effective team of around 50 Scoopies across 3 branches. We love what we do.
Maximum efficiency, simplicity and customer service drive us to evolve our business processes to best serve our customers.
By giving our Dealers the facility to order certain high-demand products in bulk, in the suggested minimum quantities, we minimize the need for multiple re-ordering and reward well-planned purchasing with our newly implemented discounted pricing.
How do I know if Bulk Discount applies to a specific product?
1.) All Bulk Discount Products will have a purple bulk sticker
2.) Products will be displayed under our Bulk Discount banner on our home page
How to qualify for Bulk Discount:
1.) You must be a Registered Dealer. Dealer Application Page.
2.) You need an online login. The Bulk Discount option will only be visible to our Dealers who have logged into our website with their linked dealer account to register on our website.
3.) Place your order online
4.) Proceed to Check Out
If you feel a product should be on our bulk discounts list please feel free to email your suggestion to sales[at]scoop.co.za so we can assess if the product is eligible for bulk discount.
Can you cry under water? Why does a round pizza come in a square box? We don't have all the answers, but if there is anything with regards to how we do business that you wish to clarify, please feel free to email us.