Careers

Scoop Dealer Application

Scoop Distribution (Pty) Ltd has been actively involved in the ICT sector since 2001.  As one of South Africa’s biggest wholesale networking distributors for the last 17 years, we have worked hard to build a company where we are able to stay at the forefront of technology, while taking care of our team and customers in our proudly Scoop way.  Thanks to continued growth we are required to expand our team from time to time.  This gives us the opportunity to go searching for vibrant, talented people to join our team. If any of the positions below interest you, please take a look, we'd love to hear from you.

Cape Town Branch



Please check back regularly for new positions.

 

Midrand Branch


Receptionist + Junior Sales

28 August 2018

Can you make a good first impression? You will be the first person that our customers see when entering. In addition to being a greeter, you will be required to answer phones and perform administrative tasks. This position is unique in that you will also be trained to assist as a junior sales consultant.

Requirements
  • Ability to speak in a clear and friendly way over the phone and face-to-face.
  • Excellent organisational and communication skills.
  • Strong customer service attitude and the ability to develop customer relationships.
  • Well spoken, self-motivated and results driven.
  • Ability to maintain strong personal, professional and customer relationships
  • Ensure Quality of service by developing product knowledge and knowledge of internal processes and procedures
  • Industry standard qualification in either Electrical or Network Engineering is advantageous but not required (i.e. CCNA, N+, Mikrotik, UBNT, VoIP)
  • Salary based on experience & qualifications.

If you think you have what it takes, please quote the position you are applying for and email your CV to steven [at] scoop.co.za.

 



Technical Trainer

11 April 2018

We are looking for an enthusiastic Technical Trainer to instruct both customers and our technical and sales teams. This candidate requires a strong knowledge of TCP/IP in general and practical experience with wired, wireless and VoIP technology. Previous technical training is a requirement - We will however also provide the relevant opportunities to reach certified trainer level.

You will need a solid technical aptitude and be an excellent communicator, able to explain complex subjects in a clear and interesting way.

Tasks & Responsibilities
  • Provide certified product training to our customers
  • Coordinate all training events
  • Internal staff training and general skills improvement
  • Create product video content for the web
  • Provide advanced technical support to our customers
  • Investigate further training opportunities within our market
  • Product research and development
Skills & Experience
  • Proven experience as a technical trainer
  • Strong knowledge of TCP/IP
  • Ability to address training needs with complete courses
  • Working knowledge in MS Office (especially Powerpoint)
  • Outstanding communication skills and comfortable speaking to crowds
  • Excellent organizational and time-management abilities
  • Industry standard qualification in either Electrical or Network Engineering (i.e. CCNA, N+, Mikrotik, UBNT, VoIP)

If you think you have what it takes, please quote the position you are applying for and email your CV to tim [at] scoop.co.za.

 



Please check back regularly for new positions.

 

 

Durban Branch


Counter Sales

22 June 2018

This position requires the ability to dispatch products and advise customers on our range of networking products and solutions while building lasting relationships. Prior networking experience or qualification is not required but considered a huge plus.

Requirements
  • Excellent organisational and communication skills.
  • Strong customer service attitude and the ability to develop customer relationships.
  • Well spoken, self-motivated and results driven.
  • Ability to maintain strong personal, professional and customer relationships
  • Ensure Quality of service by developing product knowledge and knowledge of internal processes and procedures
  • Industry standard qualification in either Electrical or Network Engineering is advantageous but not required (i.e. CCNA, N+, Mikrotik, UBNT, VoIP)
  • Salary based on experience & qualifications.

If you think you have what it takes, please quote the position you are applying for and email your CV to brayden [at] scoop.co.za.

 



Technical Support Specialist

11 April 2018

Scoop Distribution (Pty) Ltd requires a Technical Support Specialist for our Durban Branch. This position is ideal for a tech-enthusiast who wants to expand their tech-skills. You will be required to manage all technical support queries relating to our product range as well as receiving, troubleshooting, and resolving any queries with regards to our hardware returned by our customers. It requires exceptional understanding of hardware and software functionality, as well as superior communication skills to deliver simple explanations regarding complex concepts. Researching products details regarding RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required. The Technical Support Specialist will report directly to the Durban Branch Manager.

Tasks
  • In-house customer support
  • Telephonic support for customer related support queries
  • Fault finding for hardware related returns
  • Receive returned hardware from customers and determine customer warranty and vendor warranty status
  • Troubleshoot devices upon receipt
  • Follow procedures to troubleshoot returned hardware, and document all details found during the investigative process, and the steps taken to rectify the problem
  • Update case notes/RMA status in a comprehensive manner for future reference/analysis
  • Communicate with Customer's on progress and findings
  • Maintain tools and test equipment at their work station and within the department.
  • Communicate effectively with CTO to escalate cases, communicate concerns, and prioritise incoming cases
Qualifications
  • N+ and/or Strong TCP/IP knowledge
  • Experience with Ubiquiti, Mikrotik products
  • Knowledge on VoIP products
  • 1-3 Years experience with electronic hardware installation or repair
  • Ability to track many concurrent tasks and projects effectively
  • Willing to step outside their duties to help the team meet company goals
  • Focused, detail oriented and able to work in a fast-paced and constantly changing environment
  • Excellent written and verbal communication skills
  • Be able to work well within a team

If you think you have what it takes, please quote the position you are applying for and email your CV to brayden [at] scoop.co.za.

 


Please check back regularly for new positions.