Careers

Scoop Distribution (Pty) Ltd has been actively involved in the ICT sector since 2001.  As one of South Africa’s biggest wholesale networking distributors for the last 21 years, we have worked hard to build a company where we are able to stay at the forefront of technology, while taking care of our team and customers in our proudly Scoop way.  Thanks to continued growth we are required to expand our team from time to time.  This gives us the opportunity to go searching for vibrant, talented people to join our team. If any of the positions below interest you, please take a look, we'd love to hear from you.

Cape Town Branch

Junior Technical Support Specialist

January 2022

This position is ideal for a tech-enthusiast who has a strong knowledge of IT networking concepts and wants to expand their tech-skills. You will be required to manage all technical support queries relating to our product range as well as receiving, troubleshooting, and resolving any queries with regards to our hardware returned by our customers. It requires an understanding of hardware and software functionality, as well as superior communication skills to deliver simple explanations regarding complex concepts. Researching products details regarding RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required.

Tasks

  • In-house customer support
  • Telephonic support for customer-related support queries
  • Fault finding for hardware-related returns
  • Receive returned hardware from customers and determine customer warranty and vendor warranty status
  • Troubleshoot devices upon receipt
  • Follow procedures to troubleshoot returned hardware, and document all details found during the investigative process, and the steps taken to rectify the problem
  • Update case notes/RMA status in a comprehensive manner for future reference/analysis
  • Communicate with Customer’s on progress and findings
  • Maintain tools and test equipment at their work station and within the department.
  • Communicate effectively to escalate cases, communicate concerns, and prioritise incoming cases

Qualifications

  • N+ and/or Strong TCP/IP knowledge
  • Experience with Ubiquiti, MikroTik products
  • Knowledge on VoIP products
  • 1-3 Years experience with electronic hardware installation or repair
  • Ability to track many concurrent tasks and projects effectively
  • Willing to step outside their duties to help the team meet company goals
  • Focused, detail-oriented and able to work in a fast-paced and constantly changing environment
  • Excellent written and verbal communication skills
  • Be able to work well within a team

If you think you have what it takes, please quote the position you are applying for and email your CV to tim [at] scoop.co.za.



Counter Sales Representative

January 2022

We have a position available at our Cape Town branch for a Counter Sales Representative. This position requires the ability to dispatch products and advise customers on our range of networking products and solutions while building lasting relationships. Prior networking experience or qualification will be advantageous.

Requirements

  • Excellent organisational and communication skills.
  • Strong customer service attitude and the ability to develop customer relationships.
  • Well-spoken, self-motivated and results-driven.
  • Ability to maintain strong personal, professional and customer relationships
  • Ensure Quality of service by developing product knowledge and knowledge of internal processes and procedures
  • Industry-standard qualification in Network Engineering is advantageous (i.e. CCNA, N+, Mikrotik, UBNT, VoIP)

If you think you have what it takes, please quote the position you are applying for and email your CV leon [at] scoop.co.za



Please check back regularly for new positions.

Midrand Branch

Sales Consultant

10 January 2022

This position requires the ability to promote our range of networking products and solutions to our customers while building lasting relationships. Prior networking experience or qualification is not required but considered a huge plus.

Requirements
  • Previous Sales Experience in Similar Environment.
  • Excellent organisational and communication skills.
  • Strong customer service attitude and the ability to develop customer relationships.
  • Well spoken, self-motivated and results driven.
  • Ability to maintain strong personal, professional and customer relationships.
  • Ensure Quality of service by developing product knowledge and knowledge of internal processes and procedures.
  • Industry standard qualification in either Electrical or Network Engineering is advantageous but not required (i.e. CCNA, N+, Mikrotik, UBNT, VoIP)
  • Salary based on experience & qualifications.

If you think you have what it takes, please quote the position you are applying for and email your CV to steven [at] scoop.co.za.

 


Please check back regularly for new positions.

Durban Branch

Technical Manager

January 2022

This position requires a passion for technology, excellent analytical and communication skills and the ability to multi-task in a fast-paced environment. The Technical manager not only oversees and manages both product sales and technical support for the branch, but also carries responsibilities as part of the company's national technical team. If you are energetic, a quick learner, like to stay well-informed about technology and enjoy client interactions, this position will suit you perfectly. You will be required to ensure our team is up to date with all new products and features, manage, troubleshoot and resolve all technical queries relating to our product range which will require an exceptional understanding of hardware and software functionality, and the ability to deliver simple explanations regarding complex concepts. Researching product details for RMA will be required as well as having a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required.

Tasks

  • Customer support
  • Managing the RMA for the branch
  • Assist with and manage all technical sales queries
  • Build and maintain customer relationships
  • Manage and assist with Product Sales
  • Facilitate technical training to maximize sales efficiency and productivity
  • Maintain branch computer infrastructures and assist users

Qualifications

  • N+ and Strong TCP/IP knowledge
  • Knowledge on wireless, networking and VoIP products
  • Experience with Ubiquiti, Mikrotik products is advantageous
  • 1-3 Years experience with electronic hardware installation or repair

Attributes

  • Ability to work efficiently and effectively on many concurrent tasks and projects
  • Willing to step outside your duties to help the team meet company goals
  • Focused, detail oriented and able to work in a fast-paced and constantly changing environment
  • Excellent written and verbal communication skills
  • Be able to work well within a team

If you think you have what it takes, please quote the position you are applying for and email your CV to brayden [at] scoop.co.za.



Please check back regularly for new positions.

 

 

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