Careers

Scoop Distribution (Pty) Ltd has been actively involved in the ICT sector since 2001.  As one of South Africa’s biggest wholesale networking distributors for the last 21 years, we have worked hard to build a company where we are able to stay at the forefront of technology, while taking care of our team and customers in our proudly Scoop way.  Thanks to continued growth we are required to expand our team from time to time.  This gives us the opportunity to go searching for vibrant, talented people to join our team. If any of the positions below interest you, please take a look, we'd love to hear from you.

Durban Branch

Technical Support Specialist

March 2022

Scoop Durban is looking for a Technical Support Specialist. This position is ideal for a tech-enthusiast who has a strong knowledge of IT networking concepts, wanting to constantly expand their tech-skills. You will be required to manage all technical support relating to our product range, while also receiving, troubleshooting, and resolving any issues relating to hardware returned by our customers. Your understanding of hardware and software functionality is paramount and you will be required to deliver simple explanations regarding complex concepts. Researching product details for RMA will also be required in order to achieve a clear understanding of faults and reasons for hardware returns. Validation of suspected technical faults will be required.

Tasks

  • In-house and telephonic customer support
  • Determination of customer warranty and vendor warranty status
  • Fault finding & testing of hardware returns
  • Abiding by established procedures for troubleshooting, prioritizing and documenting of returned hardware
  • Update case notes/RMA status in a comprehensive manner for future reference/analysis
  • Communicate with Customers on progress and findings
  • Maintaining tools and test equipment

Qualifications

  • N+ and Strong TCP/IP knowledge
  • Knowledge on wireless, networking and VoIP products
  • Experience with Ubiquiti, Mikrotik products is advantageous
  • 1-3 Years experience with electronic hardware installation or repair

Attributes

  • Ability to track many concurrent tasks and projects effectively
  • Focused, detail-oriented and able to work in a fast-paced and constantly changing environment
  • Excellent written and verbal communication skills
  • Willing to step outside your duties to help the team meet company goals
  • Work well within a team

If you think you have what it takes, please quote the position you are applying for and email your CV to brayden [at] scoop.co.za.



Please check back regularly for new positions.

 

 

Durban Branch

Assistant Manager

March 2022

This position requires the ability to provide leadership and multi-task in a fast paced environment. You will oversee and assist with the branch operations and manage the responsibilities of a team. If you are energetic, hands-on, have a passion for technology, a quick learner, have leadership qualities and enjoy customer interactions, this position will suit you perfectly.

You will be responsible for ensuring that our Durban team is operating to their full potential, manage, troubleshoot and resolve sales and technical queries relating to our products and assist our team and the Branch Manager with the day-to-day operations.

Tasks

  • Oversee and assist with managing and optimising all areas within the branch.
  • Includes but not limited to: Technical support, Warehouse & Dispatch, Product & Counter Sales and Admin.
  • Enforce company policies and procedures
  • Resolve customer and team queries
  • Build and maintain customer & team relationships

Qualifications

  • Knowledge and experience in networking, wireless and ICT related products.
  • Industry standard qualification in either Electrical or Network Engineering is advantageous but not required (i.e. CCNA, Mikrotik, UBNT, VoIP, N+ or TCP/IP knowledge)
  • 2-3 Years experience in leading a team

Attributes

  • Ability to work efficiently and effectively on many concurrent tasks and projects
  • Willing to step outside your duties to help the team meet company goals
  • Hands on approach and accountable
  • Focused, detail oriented and able to work in a fast-paced and constantly changing environment
  • Excellent written and verbal communication skills
  • Ability to remain professional and composed under pressure
  • Be able to work well within a team

This position will report directly to the Branch Manager

If you think you have what it takes, please quote the position you are applying for and email your CV to amelia [at] scoop.co.za.

 

 




Please check back regularly for new positions.

 

 

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