In response to President Cyril Ramaphosa’s address:
Scoop will be closed during the 21-day lockdown. We will be closed from 5pm March the 26th and re-open on Friday the 17th of April 2020.

New Online Payments & Shipping Features for Web Orders

New Online Payments & Shipping Features for Web Orders

With maximum efficiency being high on our list of priorities, we are constantly looking for ways to improve our business processes. As such, we are pleased to announce that we have introduced several new features on our website that will dramatically improve our online ordering process. This article highlights how you can take advantage of these exciting new features.

As EASY as 1...2...3...

1. Add products to your cart and select the branch you wish to ship from. (Having the ability to select which Scoop branch you require the stock from is a brand NEW feature and offers you greater flexibility in obtaining stock items).

2. Select shipping with Fastway or collect from one of our Scoop branches during checkout. (The online shipping option is also NEW and automatically calculates your shipping rate to be added to your total order value)

3. Make payment via OZOW - our preferred instant EFT gateway. (Finally! An online payment method is available to complete your transaction at check-out)

1. Add products to cart and select the branch you want to ship from

We have created a multi-warehouse solution which allows our customers the ability to order stock from any of our three branches.

Option 1
Ship products from one or multiple branches to a single destination using our preferred third-party courier. Please Note: Shipping from multiple branches will increase the total shipment cost and ETA.

Option 2
Choose to collect your order or send your own courier to collect. Our sales team will arrange that all your products are shipped to your chosen Scoop branch and contact you once your products are ready for collection. Orders shipped from other branches may increase your collection lead time.

2. Online Shipping

At checkout you will have the option to select shipping.
Shipping is calculated using:
  • Destination postal code
  • Total weight of the order
  • Warehouse shipped from
Shipping Limitations:
Please note that there are limitations to what can be shipped by courier. The following items will NOT be sent via courier:
  • Orders over 300kg's - Please contact your consultant for alternative shipping methods.
  • Freestanding Network Cabinets, Poles, Trunking
  • International orders - Though we are not currently able to courier internationally, we encourage you to watch this space, as alternative couriers for shipping internationally will be added soon. We are also in the process of finalising the option to add additional insurance cover in the near future.

3. Online Payment

Once you have selected your shipping method, you have the option to make an online payment using our instant EFT payment gateway provided by OZOW, following these simple steps.

If you have any questions with regards to this process, please feel free to contact your nearest branch. We also welcome any suggestions you may have on how we can further improve our online ordering process. Send your ideas and feedback to web[@]

Blog post by Steven Krog