5 Key Benefits of Desktop Softphones

5 Key Benefits of Desktop Softphones

When you hear the term “Desktop Softphone”, it is natural to assume that it is an actual desk phone, but it’s not; the term Desktop Softphone actually refers to a software program or app that permits a user to place calls over VoIP. It gives your computer the ability to act as a powerful business phone.

Using the latest technology and SIP standards, desktop softphones have won the favor of many businesses due to its ability to offer unified communications. In addition to everything you can expect from a phone system, a fully-loaded desktop softphone delivers specific benefits that many standard desk phones can’t offer, including geographic flexibility, financial efficiency, messaging, presence and team collaboration.

Geographic Flexibility: Work Anywhere

VoIP is a location-independent technology and this allows desktop softphone users to be completely mobile, as long as they have access to the Internet. This empowers employees to stay connected with a consistent in-office experience from anywhere.

As an optimum tool for accessing enterprise PBX systems, a desktop softphone can operate as a fully-functional office extension of the PBX on a global basis. A laptop used at home or a coffee shop, with a softphone installed, (e.g. Yeastar Linkus Softphone) can be used to make calls to set up client visits, forward an inbound call to other departments, and even check on missed call recordings and voicemails. It’s worth noting that almost all typical features of a standard desk phone are equipped. It also helps to avoid roaming call charges and maintain the business identity as calls are made through the company’s phone lines. By installing Yeastar Linkus Unified Communications App for iPhone and Android n your smartphone you can make business calls anywhere anytime via your company’s phone line. Linkus Cloud Services is also an option for Yeastar on-premises PBX users to avoid the necessity of port forwarding when using Linkus outside of the company, and delivers more robust unified communications features.

Group Chat & Messaging: Consolidated Collaboration

The era of digital transformation has begun to redefine business communications. Voice is no longer the only way – or even the preferred way – to stay in touch with colleagues. Instead, group chat, instant messaging and content sharing are now fundamental. A robust desktop softphone can help with all of this. It gives your employees more dynamic ways to communicate. With a simple click on the mouse, you can send an instant message to any of your co-workers from the enterprise directory or start a group chat for brainstorming sessions. Instant sharing of files and documents is also possible to make team collaboration easier, quicker and more convenient.

CRM Integration: Keep Synced with Your Contacts

With desktop softphones ability to integrate with 3rd party CRMs, it is an amazing tool for sales team efficiency. It allows your incoming calls to automatically open your desktop web browser to the caller's details stored in a 3rd party platform. Linkus Desktop Softphone supports Outlook and Google contact integration, giving you real-time access to detailed contact information with Call Pop on inbound calls. Even more CRM integrations are expected to roll out in future!

Employee Presence: Eliminate the Guessing Game

Presence allows you know if the person you need to reach is available, and even how they may best be reached. On Yeastar's Linkus Desktop softphone, presence is even more intuitive with colored status indicators. A short presence note can also be added to give additional information, like “Back at 2pm” or “Leave a message”.
The powerful real-time presence visibility provides a tactical advantage in call management. With simply a glance at the desktop, employees can call those who are available to answer, which diminishes the call wait time and eliminates the guessing game. By knowing who is online and available, inbound calls can also be transferred with greater speed and certainty to the best contacts, reducing hold times, hang-ups, and missed calls, while improving customer satisfaction.

Upgradable Software: Save Hardware Costs

Desktop softphones are software-based, this means your employees can be equipped with a fully-featured business phone. There is no need to purchase any hardware phone or install new wiring. Imagine setting your laptop up in a hotel room and you instantly have all the tools of your office available to you. Adding an employee just means buying them a PC and they can be up and running as fast as it takes to install a program. Your business line is ready wherever you need it to be without the need for additional space, equipment, or deploying any additional wires.

The software nature of the desktop softphone also means that it is future-proof. Hardware phases out and eventually ends up being thrown away. Software means a new functionality or feature is just a new patch or upgrade away. This ensures that your desktop softphone will grow with your business and assures reliability over years.

Yeastar Linkus Desktop Softphone: The All-in-one Free Application

Geographically flexible, financially efficient,fully-featured and future-proof, Yeastar Linkus Desktop softphone, designed to coordinate with Yeastar Cloud PBX and S-Series VoIP PBX, delivers everything mentioned above and can fulfil your communication needs.

Just download it to your device and take control of your communications with a complete range of calling, messaging, presence features and more.

References: https://www.yeastar.com/5-key-benefits-of-desktop-softphone/

Blog post by Yeastar
Reference: https://www.yeastar.com/blog/5-key-benefits-of-desktop-softphone/